Frequently Asked Questions

We understand that with such a new brand, you have all kinds of questions. We like to be completely transparent. That’s why we’ve listed all the ingredients on the product pages and explained what they’re for. There is nothing superfluous in Miracles, everything in it works for you and your skin.

On this page we have collected the most common questions and answers for your convenience. If you still have a question, please go to the contact page to ask us directly or send a Whatsapp message via the site. we will answer you with love!

How are the soaps made?

Miracles by Stella is based on the use of essential oils and therefore was looking for a way to produce soaps with optimal effect. All ingredients used in Miracles by Stella soaps are ‘cold processed’. By not heating the ingredients all the active ingredients are optimally retained. Based on this technique, we have now succeeded in developing a shampoo and soap for the whole body that not only cleans but also cares for the skin and hair and smells wonderful.

What does regreasing mean?

The soaps from Miracles by Stella are re-lubricating. This means first of all that the skin’s own fats are not affected. In addition, a layer of fat is added to the skin, which prevents the skin from drying out.

Will there be more Miracles in the future?

Yes, more Miracles will be added in the future. We have just expanded the line with beautiful natural soaps. The next products will be cleansing products, in order to offer an even more complete line. If you have any ideas what kind of product you would like to see in this line, please feel free to contact us! We are always open to suggestions. And we always welcome thoughts on nice names!

What does the term "natural skin care" mean?

Natural skin care contains only natural ingredients. Natural ingredients come from nature, which means they are not synthetically made in the laboratory. It is then artificially produced and can (!) have the same composition as a natural substance. However, this definitely does not mean that it has the same value and qualities. There is a lot of confusion about what the term ‘natural’ actually means. Many products that are called ‘natural’ contain synthetic preservatives or other artificial ingredients (e.g. for spreadability) that, in our view, can harm our health or the environment. That is why we work with the NCS vegan and ECOcontrol labels, which show that we do sell truly natural products. The manufacturer also guarantees this, they only work with brands with natural ingredients.

Where are Miracles by Stella products made?

A number of products are produced by a producer specializing in natural cosmetics, in the Netherlands. The soaps are handmade by hand in Germany, at a natural soap factory with the same motto as us “Don’t put anything on your skin that you can’t eat”. We find short lines of communication very important and know that we act under the same (strict) legislation.

What about the perfume and preservative in the Miracles, is this natural?

Yes, the perfume used for the Miracles is a blend of natural essential oils. So no synthetic fragrances are used. And yes, also all the preservatives used in the Miracles are 100% natural. There is a system in there of natural preservatives, in the smallest possible amount to work. There is nothing superfluous in it.

Are the Miracles vegan & animal friendly?

Yes, all Miracles products are produced without animal testing and are 100% vegan. This means that the products do not contain any animal elements. They also do not contain synthetic additives as you see in many other vegan products. The basis of the line is aromatherapy and the power of herbs.

Where can I find the ingredients of the Miracles in normal readable terms?

Unfortunately, on the packaging we have to mention the terms in Latin and they are too small to give further explanations. Here, on the website, you can find all the ingredients and their effects in normal readable English on the product pages. We want to be completely transparent and help you make your choices more consciously.

Why is natural cosmetics more expensive than regular cosmetics?

These natural cosmetics are made from very high quality pure & vegan ingredients, which are extremely rich in active ingredients making the action of these products very powerful and effective. However, these top-notch ingredients are quite expensive and also these quality products are produced on a small scale. This difference in quality is therefore reflected in the price of the product. The better known we become, the more affordable. Thus, by the end of 2021, we were able to lower our prices to become even more accessible to more people.

Hoe lang is de houdbaarheid?

Unopened, the Miracles can be kept for about 36 months, thanks to a system of natural preservatives. Opened, on average, you can do about 4 to 6 months with all the products, depending on how frugal you are of course. The creams have an even longer shelf life than this because they are packaged in airless pumps. No oxygen or bacteria can get to them. The packaging ensures optimal shelf life and economy. A sustainable choice.

How many times a day do I use the Miracles?

The Enjoy Your Day Cream is best used in the morning after cleansing the skin, the Good Night Cream in the evening, after cleansing the skin. The Fresh Day Deodorant preferably once a day, preferably in the morning, after showering to feel fresh all day.

How much do I need to use for proper functioning?

The products are very economical to use, which is why you can use them for up to 4 to 6 months. The packaging contributes to this, the airless dispensers ensure that you can use the creams to the last drop. And also the deodorant stick allows you to use up the whole stick. Of the Pick the Day Cream and the Good Night Cream, you only need 1 pump to properly care for your entire face. With the Fresh Day Deodorant you can easily manage with a few light strokes under your armpit to feel fresh all day. Applying more is pointless and will only leave stains on your clothes (because it can’t be absorbed). Those stains will come out fine in the wash, by the way. So don’t worry!

What herbs are included in the Miracles?

The Miracles contains various herbal extracts, including calendula, lavender, geranium, green tea, roses, mint, sage and aloe vera. On every product page you can see exactly what’s in it and why.

Are the Miracles sustainable and ecologically sound?

Yes, the sustainability of the brand is implemented in everything, including the packaging, we chose polypropylene because of its good reclycleability. The packaging ensures that you can use the product as long as possible. We want to leave as small a footprint as possible (ecologically responsible), for this reason we have chosen not to work with labels and outer boxes. Those are just thrown away. We also do not have samples made in bags, we think this puts unnecessary strain on the environment. However, in the future (2022) we plan to offer mini packs (a travelset), which are reusable, to let you get acquainted with the whole line without having to buy the whole packs.

Are there any Miracles creams for older skin?

We deliberately do not have special versions for older skin or younger skin, because we serve all skin types with the products. The vision of Stella and also ours is that we like – through this purely natural care line – to address the self-regulating ability of the skin. Therefore we do not make a product per skin type. Often it is mainly marketing to make a distinction between different skin types, which we do not do. We like to be honest in our communication and with our products! However, in 2022 we will introduce a beautiful skin oil for the more mature and/or drier skin, as an addition.

Are the Miracles also suitable for sensitive skin?

Yes, the Miracles work very well for sensitive and eczema skin. Thanks to the pure oils, essential oils of lavender and geranium and herbal extracts of chamomile, calendula and green tea, they have a calming, nurturing and restorative effect on the skin. Be sure to read the reviews from enthusiastic customers.

Are the Miracles for men and women?

Yes, the Miracles are for both men and women. For young and old. The fragrances of all Miracles are unisex. Although we dare say that we mainly appeal to women. But we also have many male customers, especially the deodorant is popular. The deodorant is also very popular with adolescents! It has been called “sickly good”.

Are Miracles’ packages BPA free?

Yes, the packaging of several products is made of polypropylene, which is a very good recyclable material and BPA free! The goal is to go for a healthy skin and a healthy body, so for me it goes without saying that we carry this mission through in everything. The soaps are wrapped in greasefree paper, which is biodegradable.

Why is there alcohol in the Miracles?

No alcohol is added, but alcohol is listed as an ingredient in the natural herbal extracts added for efficacy. Read more about the use of alcohol in cosmetics here.

What about shipping costs?

Unfortunately we are not yet so well off as a brand that we don’t have to pass on shipping costs, we also pay a hefty amount per order to get it to you so beautifully. If you order before 4pm, it will be delivered to you the next working day by PostNL, so you can enjoy your Miracles as soon as possible.

How do you handle returns?

In our order, shipping & return policy we have described this in detail. In short, we prefer not to have you return something, we think that’s a waste of sending it back and forth and we’re not allowed to sell these products anymore anyway. We do like to make sure our customers are happy. Read more about how we do that!

For your information, all orders are subject to our Terms and Conditions.

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